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To protect your privacy and the confidentiality of any information that you send us, we do not hold any of your information on server-based databases. In addition, we provide the following as part of our services:
(1) Off-line protein analysis The one exception occurs when ePitope Informatics searches for and retrieves sequences showing identity to your consensus predicted epitopes in the current NCBI protein databases. Your target molecule of interest is not used to query online protein databases. These searches are performed online from within OMIGA™ 2.0 and DS Gene 1.1 software. We do not transmit your personal information to the Internet (or the NCBI) as part of this service.
(2) Secure
Internet-based facilities
See below for details of these facilities. All of our servers (e-mail, standard, secure and stats) are remotely located in the highly secure Telehouse facility, London, UK. For those of you who are unable to access secure server facilities, e.g. as the result of the blocking action of an institutional or corporate firewall, we provide the same facilities with partial security from our standard Web site server (see below).
Secure Server Formmail
The above form(s)
that you send, are transmitted to us in a highly secure SSL (Secure Sockets
Layer) session (https://...; 128-bit encryption, if it is enabled for your
Web browser - your Web browser's security strength
can be checked easily by
clicking here).
This session is automatically set up between your Web browser
(e.g. Internet Explorer) and our remotely located secure Web server (sited
in the highly secure Telehouse facility, London, UK), and utilises 128-bit
encryption for transmitting your information, with 512-bit encrypted keys
for locking and unlocking your information at either end.
As part of this process, any trace of your
confidential information is deliberately automatically removed from our Web
Server. Encrypting your information also ensures that it can only
be read by ePitope Informatics. We use our own private PGP key to unlock and
read encrypted content. Please note, we use a version of PGP that is different to those recently found to harbour a security flaw (versions 5.5 through 6.5.3). ePitope Informatics computers that are connected to the Internet operate behind stringent firewalls.
Standard Server Formmail
The above form(s) that you send, are transmitted to us in a partially secured session, as follows. The form is transmitted to us in a standard session (such as the one you are engaged in now), with no encryption of content. This information is sent from your Web browser (e.g. Internet Explorer) to our remotely located Web server (located in the highly secure Telehouse facility, London, UK). However, when it reaches our Web server, security measures come into play, and your form information is automatically:
As part of this process, any trace of your
confidential information is deliberately automatically removed from our Web
Server. Encrypting your information also ensures that it can only
be read by ePitope Informatics. We use our own private PGP key to unlock and
read its encrypted contents. Please note, we use a version of PGP that is different to those recently found to harbour a security flaw (versions 5.5 through 6.5.3). ePitope Informatics computers that are connected to the Internet operate behind stringent firewalls. |
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Click here for relevant standard and secure e-mail addresses.
How to use secure e-mail to contact us
To send us a
digitally signed and encrypted e-mail message, you will need a digital
certificate installed for use with your e-mail software. Recent versions of
Microsoft Outlook and Outlook Express (the free e-mail program that comes with Internet
Explorer), and several other e-mail programs, make the whole process easy to
engage in. For example, Outlook and Outlook Express provide toolbar links to
several signing authorities where a
digital certificate certificate can be obtained online.
ePitope Informatics sends and can receive and decrypt e-mail that is
digitally signed and encrypted to the X.509, S/MIME standard.
Once you have a
digital certificate, then let us know that you would like to communicate
with us in this manner, in either of the following ways:
either by
sending us an ordinary e-mail messageor by sending
us either a secure or standard enquiry form,Then we respond by sending you a digitally signed e-mail message. This sends our public key to your e-mail program, which allows you to digitally sign and encrypt messages for sending back to us.
Digitally signed e-mail allows verification of the authenticity of a message (i.e. that the message is from the supposed sender, and that it has not been tampered with in transit). Thus, if there are problems with a signed e-mail message, you should consider that the message has been tampered with or did not originate from the supposed sender - we do the same.
When you send an encrypted e-mail message, you can be reasonably confident that the message will not be read by anyone other than the intended recipient.
Secure server order e-Report Delivery
Please note: the following applies only to orders placed on our secure server.
Formerly, we used the UPS (United Parcel Service of America) secure online e-document courier service for delivery of e-Reports. This service, which was powered by Tumbleweed Communications Inc., was discontinued by UPS at the end of August 2002.
Now, we use a service for online delivery of your e-Report provided directly by Tumbleweed, called Secure Messenger (IME). Essentially, this is an updated version of the former UPS service, with a similar front-end, but with extra security features.
As with the former UPS service, our new service from Tumbleweed is easy to use, and provided free of charge to you. Also, the Tumbleweed service requires that you need do nothing extra in order to take advantage of using it for receiving your e-Report.
Secure delivery of your
e-Report
Briefly, this occurs as follows. Your e-Report is securely (SSL; 128-bit
encryption) transmitted from us to you via Tumbleweed's secure server.
Tumbleweed send you an e-mail message informing you
that a document is waiting for you to collect. This message contains simple
instructions for downloading your e-Report from their secure
server.
For security reasons, your e-Report is set to expire on Tumbleweed's secure server after 10 days, so please be sure to download it within this time.
You can learn more about the
Tumbleweed Secure Messenger (IME) service by clicking on their logo below:
Standard server order e-Report delivery
Please note: the following applies if you choose to send send us an order via our standard server e.g. if you are unable to access secure server ordering facility due to the blocking action of an institutional or corporate firewall. In this event, we deliver your e-Report using standard e-mail, with your e-Report being attached in PDF file format.
We can also send your e-Report by secure e-mail, using digital signing and encryption (see above). You should inform us of this preference in an e-mail message to Secure order enquiry. This message should be sent to us soon after placing your order.
No e-Report option
You can request that we do not send you an e-Report. This option requires that you order a hardcopy report at extra cost, and can be requested by checking the appropriate box on our online order form (secure and standard server order forms both show this option).
Future e-Report delivery options
Currently, we do not offer the option of sending your e-Report on a disk/CD, due to the extra handling, administration (including Customs clearance), and delivery costs that this would entail. However, we will reconsider introducing this method for e-Report delivery if we identify a significant need for it through feedback.
Secure Credit Card Payment Facility
We have an account with WorldPay that allows us to receive secure credit card payment either online or by telephone (see below).
To make payment online, initially please send a message to admin@epitope-informatics.com, simply stating that you would like to make payment online by credit card, and quoting your service order and invoice numbers. Click here for a pre-prepared e-mail message.
By return, we will e-mail simple instructions for making payment this way.
Click here for information about WorldPay services and security features.
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Copyright © 2000 - 2008 ePitope Informatics
Click here to tell a colleague about us.
Consensus epitope prediction
(Human DNA
repair protein,
MGMT - peak
epitope residues
shown in gold).
