Online Ordering Information - ePitope Informatics - epitope prediction and protein analysis

Online ordering and order fulfilment

Our online quotation request facility allows you to choose epitope prediction and further options for in silico analysis and annotation of a target protein of interest from an online form.

Target protein sequence and other information will be held securely and treated in the strictest confidence at all times. However, please contact us if you require a Confidentiality Agreement or Non-disclosure Agreement prior to sending your information. In addition, please refer to our privacy policy and Web site facilities and security statements.

If our quotation is agreeable and you wish to place a service order, we e-mail you a link to a very short online order form that asks for your quotation number, and for your acceptance of our Terms and Conditions of Trading. Submitting this form generates an order number for your work and an order confirmation e-mail from us.

In addition to giving you an order number, your acceptance of our Trading Terms initiates order fulfilment, so it is important that you complete the short online order form as soon as possible in order avoid delay in our starting your work.

The order confirmation message will indicate only the online order number, the type of service requested, and any extra report and delivery options requested. We do not send any details of your target protein of interest. In addition, you will be requested to send us any Purchase Order number you wish to use, and a VAT exemption certificate (UK) if required.

On completion of your work, we send an e-mail advising delivery of your report.

Invoice payment

An invoice is sent with our service report, and normally payment is required within 30 days of the date of the invoice (see Trading Terms and Conditions and payment options).

e-Report files can be viewed using Adobe Acrobat Reader, but are password-locked for printing and copying text and graphics, until invoice payment-in-full has been received. The invoice is able to be printed (e.g. for attaching to any purchase order that may have to be raised).

On receiving payment, we re-send the e-Report with password-locking removed. This enables the report to printed, and graphics and text elements copy-and-pasted for presentation or publication purposes. Normally, any requested hardcopy report will be despatched at this time as well.