Online Ordering Information - ePitope Informatics - epitope prediction and protein analysis

Online ordering and order fulfilment

Our online quotation request facility allows you to choose epitope prediction and further options for annotation of your protein(s) of interest from an online form.

Your sequence and other information will be held in the strictest confidence at all times. However, please contact us if you require a Confidentiality Agreement or Non-disclosure Agreement prior to sending your information. In addition, please refer to our privacy policy and Web site facilities and security statements.

If our quotation is agreeable and you wish to place a service order, we e-mail you a link to a very short online order form that asks for your quotation number, and for your acceptance of our Terms and Conditions of Trading. Submitting this form generates an order number for your work and an order confirmation e-mail from us.

In addition to giving you an order number, your acceptance of our Trading Terms initiates order fulfilment, so it is important that you complete the short online order form as soon as possible in order avoid delay in our starting your work.

The order confirmation message will indicate only the online order number, the type of service requested, and any extra report and delivery options requested. We do not send any details of your target protein of interest. In addition, you will be requested to send us any Purchase Order number you wish to use, and a VAT exemption certificate (UK) if required.

On completion of your work, we send an e-mail advising delivery of your report.

Invoice payment

Upon receiving your e-Report, payment for the service it relates to is required within 30 days of the date of the accompanying invoice, and an interest charge for late payment applies. Our Trading Terms and Conditions provide further details. Also, click here for payment options details.

Initially, your e-Report can be viewed using Adobe Acrobat Reader, but is password-locked for printing, and copying text & graphics. This is until payment for our service has been received.

Your invoice is included as a separate PDF file with the e-Report consignment, and is enabled for printing (e.g. for attaching to a purchase order).

Upon receiving payment-in-full, we re-send your e-Report PDF files with password-locking removed. This enables you to copy-and-paste e-Report graphics and text elements, for presentation or publication purposes. If ordered, your optional hardcopy report will be despatched to you at this time as well.